Frequently asked questions

How do I pay? With Zaad: send the order total to the account shown at checkout, then enter the transaction reference or upload the receipt. In some cities you can pay cash on delivery. In Somaliland you can pay in US dollars or Somaliland shillings; shilling totals are rounded up to the next 1,000. When is my order confirmed? After our team checks your payment. Cash-on-delivery orders need no payment check. You can follow every step in My Account → Orders. How much is delivery, and how long does it take? In Hargeisa, products in stock there have free delivery, usually in 1–2 working days. In other Somaliland cities a laptop is $2, an item up to 1 kg is $1, and heavier items are calculated later. From Dubai, by air: 5–7 working days, laptops $20, other products $4.70 per kg (minimum 1 kg). From China, by air: 16–21 working days, $12.50 per kg (minimum 1 kg), and a single item over 10 kg is calculated later. Customs and tax are not included. Checkout shows the exact fee and time for your order. See Shipping & Delivery. What is the delivery code? While your order is out for delivery, your order page shows a 6-digit code. Give it to the driver only when you have the package. Can I cancel my order? Yes, until the store has prepared it: open the order and choose Cancel. If you already paid, we refund you. How do I return a product? Within 7 days after delivery, for products whose store allows returns, or during the warranty period: My Account → Orders → the order → Warranty / Return. See Returns & Refunds. Do stores see my phone number? No. Stores only see the items and your city. What is Share & Earn? Share product links and earn part of our commission when a shared order is delivered. See the Share & Earn Terms. How do I sell on eRevola? Apply at https://seller.erevola.com. See the Seller Terms. How do I delete my account? My Account → Account settings → Delete account, or https://www.erevola.com/account/delete. How do I contact you? Help & Support in your account, WhatsApp / phone +252 63 9340000, or support@erevola.com. Support hours: Saturday to Thursday, 08:00–21:00 (Hargeisa time).