Terms of Service

These terms apply from the day they are published on this page. These terms are an agreement between you and eRevola (business registration in progress) ("eRevola", "we", "us"), Road 1, Hargeisa, Somaliland. They cover your use of the eRevola website and app. 1. The marketplace • eRevola is a marketplace. Independent stores (sellers) and our own Official Store sell products on it. • Each product is sold by the store that listed it. That store is the seller, and it answers for the product: that it is genuine, matches its description and works as described. • The Official Store (store VND-0000) is eRevola itself. For Official Store products, eRevola is the seller. • eRevola runs the marketplace. We check stores and products before they are shown, take your payment and deliver your order. We can remove a product or a store that breaks our rules. • In the app, the product page shows the store's name ("Sold by …"). You can always ask us which store sold a product. • Stock shown on a product page is not a promise until your order is confirmed. 2. Your account • You must be 18 or older to use eRevola. • Give your correct name and phone number. Keep your password and verification codes safe and never share them, not even with a store; you are responsible for what happens in your account. Tell us at once if you think someone else used it. • One person, one account. We may limit how many accounts can be created from one network or device in a short time. • We can limit or close accounts used for fraud, fake orders, self-referral, or sharing contact details to buy outside eRevola. • When you sign up, you accept these terms and the Privacy Policy. • You can delete your account at any time (see the Privacy Policy). 3. Prices and payment • Prices are in US dollars. • In Somaliland, you can choose to pay in Somaliland shillings at checkout. We convert the amount at the rate eRevola sets and round it up to the next 1,000 shillings. • The total shown when you place the order is fixed for that order. A later change of the rate does not change it. • If a price, the rate or the delivery fee changes between the checkout page and placing the order, we do not place the order. We show you the new total first. • Payment methods are shown at checkout. Today they are Zaad and, in some cities, cash on delivery. • If you pay by mobile money or bank transfer, you can enter the transaction reference and upload the receipt. Sending a reference or a receipt does not mean the payment is accepted: your order is confirmed after our team checks the payment. • Cash on delivery is offered only in some cities and up to a maximum order value. The driver collects the total in the currency you chose. • The delivery fee, and any cash-on-delivery fee, is shown at checkout before you order. 4. Orders and cancellation • You can cancel an order yourself until the store has prepared it. If you already paid, we refund you (see Returns & Refunds). • We may cancel an order if the payment cannot be confirmed, the product is not available, or the order looks fraudulent. If you already paid, we refund you. 5. Delivery • Our own delivery staff deliver your order. See the Shipping & Delivery page. Delivery times shown are estimates. • You confirm delivery by giving the courier the delivery code shown on your order. Only give the code when you have the package. 6. Returns, refunds and warranty See the Returns & Refunds page. It is part of these terms. 7. Reviews, chat and content • Reviews must be honest and about the product. • Do not share phone numbers or other contact details in chat or reviews. Such messages are blocked. • We can hide content that is false, offensive or shares contact details. • When you upload a review, photo or message, you allow eRevola to show and keep it to run the service. 8. What is not allowed Do not sell, buy or post counterfeit, illegal or dangerous goods; post false or offensive content; fake orders, reviews, payment receipts or Share & Earn results; pretend to be someone else; copy data from eRevola with automated tools; or try to get around our security. We can remove such content and limit or close the account. 9. Sellers and Share & Earn • Stores selling on eRevola also accept the Seller Terms. • Share & Earn is governed by the Share & Earn Terms. 10. Liability • If we are responsible for a loss, our liability is limited to the amount you paid for the order concerned. • We are not responsible for indirect losses, such as lost profit or lost time, or for delays caused by events outside our control. • Nothing in these terms limits liability, or your rights as a customer, where the law does not allow it. 11. Law and disputes • These terms are governed by the laws of Somaliland. • Please contact us first, so we can try to solve the problem. • If we cannot agree, the courts of Hargeisa decide. 12. Changes • We may update these terms. The date shown on this page is the latest version. If a change is important, we also tell you in the app or on the website. • Orders already placed keep the prices and totals fixed when they were placed. 13. Contact support@erevola.com, +252 63 9340000. Support hours: Saturday to Thursday, 08:00–21:00 (Hargeisa time). eRevola (business registration in progress), Road 1, Hargeisa, Somaliland.