Shipping Policy

1. Where we deliver • We deliver to the cities listed at checkout. • If we do not deliver to your city yet, checkout says "Delivery not available yet in this city". You can choose another city or address. 2. Products in stock in Somaliland • Hargeisa: free delivery, usually 1–2 working days. • Other Somaliland cities: a laptop is $2 per unit, and any other item up to 1 kg is $1 per unit. For a heavier item, or an item with no weight listed, the shipping is calculated later (see section 4). Checkout shows the time for your city. 3. Products shipped from abroad (by air only) • All products from Dubai and China travel by air. We do not offer sea shipping at the moment. • From Dubai: 5–7 working days. Laptops $20 per unit; other products $4.70 per kg, minimum 1 kg. • From China: 16–21 working days. All products $12.50 per kg, minimum 1 kg. For a single item over 10 kg, the shipping is calculated later (see section 4). • Weight is added up per country in your order, and the minimum applies once per country. No city delivery fee is added to these products. • An item with no weight listed: the shipping is calculated later (see section 4). • Customs and tax are not included. If any apply, we confirm them before delivery. • The product page shows where each product ships from. If your order has products from different places, each travels in its own time, and the order estimate is the time of the slowest one. • The fee and time for your order are shown at checkout. These are the rates for delivery in Somaliland; for other cities listed at checkout, the fee and time are shown there. 4. Shipping calculated later • You can still order the item. No shipping is charged for it at checkout. • We then set the shipping amount on your order and you confirm or decline it in your order page. The order is not sent until you confirm. 5. Self Pickup If you would rather collect your order yourself, contact us after you order, before it is out for delivery, and we will tell you where and when. Checkout has no pickup option yet. 6. Cash on delivery Cash on delivery is offered only in some cities and up to a maximum order value. Both are shown at checkout. 7. Delivery times Delivery times are estimates, not guarantees. New rates apply only to new orders: an order keeps the fee shown when you placed it. 8. Order steps • Order placed → Payment verified → Preparing order → Ready to ship → Out for delivery → Delivered. • Cash-on-delivery orders do not need a payment check. • You can follow every step in My Account → Orders (website) or Account → Orders (app). 9. Receiving your order • Our own delivery staff deliver your order. • While your order is out for delivery, your order page shows a 6-digit delivery code. Give it to the driver only when you have the package in your hands. • Please check the package when you receive it. • If you do not report a problem, a delivered order is confirmed automatically after 7 days. 10. Digital products Digital products and services are delivered in your account, not by a driver. If you do not confirm or report a problem, the delivery is confirmed automatically after the number of days shown on your order (normally 3 days). 11. Problems If an order is late, or arrives damaged or wrong, contact us as soon as possible: support@erevola.com, +252 63 9340000, or Help & Support in your account. See also Returns & Refunds.