Seller Terms

These terms apply to stores selling on eRevola, operated by eRevola (business registration in progress), Road 1, Hargeisa, Somaliland. They apply together with the Terms of Service. 1. Joining • Apply at https://seller.erevola.com. You give your business details, the owner's ID, your locations and your payout account. • Our team checks your application. No store can sell before it is approved. We can approve, reject or ask for changes. • We may limit how many applications can be sent from one network or device. • You can ask for new cities from your store panel; our team checks each request. 2. Plans and commission • You choose a plan. Each plan has a monthly fee and a commission percentage on each sale. Some categories have their own rate. Your store panel shows your plan, fee and rates. • The commission of an order is fixed when the order is placed. A change of plan or rate applies to new orders only. 3. Products • Products must be genuine, legal, safe and described correctly. Counterfeit, illegal or misleading listings are rejected or removed. • Every new product is checked by our team before it is shown. • Important changes to a live product (for example name, description, price, category, brand, photos, video, variants or where it ships from) send it back for a check; it is hidden until approved again. Stock changes apply at once. • A "was" price must be a real earlier price. It cannot be more than 40% above the selling price unless our team approves it. 4. Orders • Accept or reject each new order before the deadline shown on the order. Rejected and late orders give penalty points. • You see the items, the delivery city and the payment method. The customer's name, phone number and address stay with eRevola, which delivers the order. • Do not contact customers outside eRevola and do not share contact details in chat. Such messages are blocked. 5. Payments to you • When an order is delivered, your sale amount minus the commission is added to your balance. • If a product has a warranty, that money stays locked during the warranty period, unless your plan allows early withdrawal. • Minimum withdrawal: $50. Our finance team checks and pays each withdrawal to your payout account. 6. Returns and warranty • You answer return and warranty requests first. eRevola makes the final decision. • If a refund is approved, the amount you received for that product (price minus commission) is taken from your balance. 7. Ending • The store owner can ask to delete the store from Account in the store panel. Our team handles the request. • We can suspend or close a store that breaks these terms, sells counterfeit goods or harms customers. 8. Liability and law • You are responsible for your products, and for any taxes and licences your business needs. • These terms are governed by the laws of Somaliland. Please contact us first; if we cannot agree, the courts of Hargeisa decide. • We may update these terms. The date shown on this page is the latest version. 9. Contact Help Center in your store panel, support@erevola.com, +252 63 9340000. Support hours: Saturday to Thursday, 08:00–21:00 (Hargeisa time).